Y-Axis realizes that to be successful in the fields of immigration and visa services and overseas job placements, it is important not to ignore even the most trivial of the details. It is applicable to the company in each one of the processes it follows.
When a company is doing so, its clients understand that the company is not only detail oriented, but is also committed to providing wholesome services to them. It is, in fact, the bedrock of the company and all the results it attains are the byproducts in pursuance of such policies.
Included in it apart from its regular services such as the provision of visas, counselling, coaching in English language tests such as IELTS, TOEFL iBT and PTE, concierge, resume writing, resume marketing and so on is the prevention of Y-Axis frauds. To address the last mentioned one, a lot of effort is needed both from the company and its employees. It has to be tackled in a multi-pronged manner. Understanding this, Y-Axis has introduced quite a few practices such as implementation of surveillance cameras, taking onboard experienced customer relationship officers, whose main duty is to attend to specific complaints of clients, no matter how trivial they may seem, use of Salesforce solutions, implementation of a contact centre solution – Genesys and so on.
The company does not mind spending time, personnel and resources because this is an issue they need to address at any cost. It does not like to put any of its clients ever at risk.
It also understands the cliché an ounce of prevention is worth a pound of cure is not mere verbiage, but a practical way of ensuring that certain issues are not faced by the company.
Only if it follows through with such practices it can really prove to itself that it is being true to its philosophy of putting clients before anything else.