Complaints Department

Y-Axis has separate departments for all services it offers from immigration to visas to job search and more. And to track the progress of client’s work, product delivery, customer feedback, Y-Axis has a client relationship department. It is apparently one of the most important departments in the company.

It takes customer feedback, patiently listen to the complaints, apologize if at fault, and refund if required as per the agreements. How does the entire mechanism work?

  • Y-Axis client relationship officers connect with the clients on receiving their complaint regarding the product/service or even if its regarding a process consultant assigned to the case.
  • Rather than challenging their complaints, the CRO carefully analyzes the case. Listens patiently to the client. Checks the deliverables promised and delivered. Go through the agreements and based on the entire case review and communication, the CRO takes steps to resolve Y-Axis customer complaints.

The customer complaints department is bestowed with the responsibility to ensure customer is satisfied at the end. Therefore, irrespective of the product/service a client complaints against, the department has to resolve the issue at the earliest. And if required transfer the case to the higher-ups to regain customer confidence.

4 thoughts on “Complaints Department

  1. Arun Kumar

    It gives me immense pleasure to have a great journey with Y-Axis. I started the process of getting my Australian PR in the month of Feb. My consultant was Nusrath Jalan and she assisted me with submitting the documents at the initial stages. I would also like to mention the time when she was awake in the week hours to apply for NSW state sponsorship VISA which had just 1000 caps throughout the world and she was able to submit that application successfully.
    Thanks once again.

    Reply
  2. Arthi K

    I am very happy to work along with Priyanka as part of my Canada immigration process. Her follow up in e-mails and phone calls is always faster. I wish her to continue the same in the future.

    Reply
  3. Pavan Kumar

    Sudheer was appointed as my process consultant. He is very patient with all my queries and answers all of them with patience. He completes all his tasks as per promised dates during our discussion. I would like to appreciate him for this time and his work and for providing required support for going through my process. Will recommend Y-Axis who are looking forward any professional services regarding immigration.

    Reply
  4. Deepa Venkat

    I am happy and satisfied with the resume writing service. My resume looks completely professional and I am much confident that I would get more calls from the employers. Thanks Y axis for such a great service.

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *