Category Archives: Y-Axis Anti Fraud Policy

How Y-Axis retains an edge over competitors

Every successful company knows that it cannot ignore the minutest of problems. If it does so, it can imperil itself if that issue snowballs into something bigger. Y-Axis is mindful of this and takes care that no problem goes unaddressed. That is how it approaches Y-Axis frauds and ensures that they never occur. The company has initiated practices to prevent any untoward occurrences from taking place in the name of Y-Axis.

The loyal clientele of Y-Axis knows the attention that company pays to such issues and it is appreciated by them. Moreover, it is well-known that all practices of the company are customer-centric. The special care it takes while handling its clients’ issues is recognised. It has resulted in Y-Axis being favoured by its clients because of the primacy they get.

That is why the company has come a long way since it was founded in 1999. It now has 35 plus offices in India, Dubai and in Melbourne (with partners) where it has more than 1100 staff extending and supporting its various services such as immigration, visas, resume writing, resume marketing, concierge and English language coaching (for exams such as IELT, PTE or TOEFL iBT).

It also has introduced some practices at offices to pre-empt certain undesirable things from happening. Those include installing Genesys (call tracking and monitoring software) and surveillance cameras at key points at each one of its offices. Whenever new consultants join the company, they are informed about the values of the company such as integrity and taking ownership of their work, besides others. In return, its immigration consultants and process consultants are actually made to feel like its stakeholders by being rewarded handsomely. It is a fact that most of Y-Axis employees feel affiliated to it because of such practices. In fact, it has many employees who have been working with it for more than five years.

Check out Y-Axis services to know why they are special

If you want to know Y-Axis is so raved about, you have to check out their services personally, including how their staff treats their customers.

Some people have cited it as one of the best experiences they have had at a services’ company. Y-Axis provides top-class immigration services, overseas career placements, training in English language tests such as IELTS, TOEFL and PTE.

Check the testimonials of Y-Axis and you would know that the company is not making empty claims. To cite a cliché, the proof of the pudding lies in eating it. Primarily, their priority to eliminate Y-Axis frauds has been lauded by many of their customers as it shows their commitment to providing legitimate services.

Such compliments motivate their workforce such as immigration consultants, process consultants, counsellors and coaching staff by encouraging them to surpass themselves. They have managed to do it because they emphasize on customer satisfaction all the time. This has been the core mission of the company since its inception in 1999. Profitability and employee satisfaction are the results of this approach. To keep the customers happy, services of Y-Axis are offered promptly, courteously and, most importantly, to their utmost satisfaction.

If any grievances are raised, despite all efforts put in by the company, they are addressed immediately. They are able to do so because they have instituted some practices which ensure that complaints are kept in check. Because of all such practices, efficiency and ethical practices that the company is associated with, it now has 35 plus offices all over the world with 1100 employees on its payrolls.

Apart from the services mentioned above, Y-Axis also provides resume writing, resume marketing, besides concierge services. It has also chalked out plans to diversify its services further. Not known to many is the fact that it supports two CSR (Corporate Social Responsibility) initiatives named ‘Know More School’ and ‘Heal A Child’ through which it extends support to underprivileged sections of society.

Why Y-Axis is way ahead of its competitors

Nobody in the sector of immigration services focuses on delivering specialized services to its clients the way Y-Axis does. The company provides solutions that are comprehensive and wide-ranging rather than mere products to them. Retaining customers is more important to it than making a quick buck. It has been able to do so because it has on board a friendly and an empathetic workforce.

When the company recruits immigrant consultants and process consultants, it ensures that they possess the aforementioned qualities other than expertise and domain experience. It is central to the work ethos of the company. That is the reason why you will never ever hear of Y-Axis frauds.

The management also ensures that the hired employees perceive requests of clients in a precise manner because that is the only way unique immigration requirements of each customer can be met properly.

In this ever-changing landscape of immigration, services have to be tweaked as the policies of various countries towards migration keeps getting overhauled continually. The company takes moves to see that these kinds of changes do not affect the way the clients are being catered to. Keeping this in mind, Y-Axis keeps taking pre-emptive steps to counter any contingencies that may arise. This ability to foresee any future changes in immigration policies by keeping its ears to the ground is also its unique selling proposition. It is, in fact, ingrained in the DNA of Y-Axis.

On the administrative side, the company has several policies in place such as barring employees from using their personal mobile phones at their workstations, implementation of surveillance cameras that keep tabs on what is coming or what is going out and monitoring of phone calls through a high-end process named Genesys ensure that employees of the company are never ever making any false moves, keeping Y-Axis free from fraudulent complaints.

Because of such cautious measures and other preventive measures that Y-Axis takes, it will undoubtedly stay far ahead of its competitors in a long time to come.

Unique approach followed by Y-Axis

Any company in the immigration services domain cannot afford to miss the wood for the trees. At the same time, they cannot gloss over what others may consider as trivial. No detail is unimportant when Y-Axis takes up a client’s assignment. It means Y-Axis frauds should be dealt with. This is our primary priority. To preempt this, the company has solutions in place to deal with them in order that our clients unnecessarily do not have to go though even minor inconveniences.

This has been noticed by our clients who appreciate how meticulously we go about our job of catering to their various needs such as immigration, providing visas, searching jobs for people overseas and so on.

The other things we do to avoid that nothing goes amiss, we adopt foolproof methods such as having surveillance cameras in all our offices, not allowing immigration consultants and process consultants to carry mobile phones to their workspaces and hiring of customer relationship officers to resolve clients concerns. This is the way we troubleshoot problems and prevent fraudulent practices at Y-Axis from happening.

As we know in today’s technological world, everybody’s information is at the risk of being compromised, which is why we have the latest software to keep ourselves guarded against adware, spyware, viruses and more. Mind you, this is always an ongoing process. Even if we let down our guard a little bit, the company knows that it could court trouble. Nothing is, therefore, left to chance in this highly professional company.

In addition, integrity and ethical values are the core values of each and every employee of Y-Axis. These are ingrained within them from the moment they become employees of this company. We have an internal communications system though which each of them is again reminded of them.

This has proved successful and that is the reason Y-Axis is the number one immigration services and visa consultancy

How Y-Axis ended up being on top

When people think of visas and immigration services, one of the first names that come to their mind is Y-Axis. It required 18 + years of patience, dedicated hard work, forging of strong relationships with customers, following up with visa centres, Embassies and High Commissions and so many other large as well as minute things to become India’s premier immigration services consultancy. While offering services, we ensure that no fraud is committed by Y-Axis at all.

Moreover, Y-Axis also goes into the minutest detail so that it does not miss out on anything remotely important. Needless to say, our services are timely and transparent. The services we offer our clients are so important to us because when they agreed to sign up for our services, they reposed their trust in us and paid us. This makes us responsible for delivering to them the services we promised by straining every sinew of our organization. Since we are sustaining and flourishing because of our clients, it is, therefore, incumbent on us that we do not renege on any of the promises we made to them.

We consider each employee to be the brick of Y-Axis. At the same time, there is no room for complacency. No transgression of any kind by any of our employees is tolerated. Y-Axis is totally against fraudulent activities as was reiterated above. If any such activity is reported by our company, Y-Axis brooks no opposition until the guilty are brought to book. But such instances are few and far between, as our policies are watertight and guilty are penalized severely. Our hiring process is also scrupulous in order to ensure that we hire employees for whom integrity and honesty are of paramount importance. Behind our success is the hard work of all conscientious employees of our company.

However, we cannot be sitting on our achievements smugly. If we wish to maintain our reputation, we are aware that we should keep offering peerless services, and in the process also strive to improve further all the time.