The brand Y-Axis has always been synonymous with immigration and visa services. This is primarily because it provides services of the top order, which can be substantiated by facts that boggle our new customers. With 35 offices being manned by 1100 employees all over the world, over a million clients have availed its services and felt satisfied with it since it came into being in 1999. It is further evident when one browses through its testimonials its clients have posted on various social media platforms such as LinkedIn, Facebook, Twitter, Google Plus, etc.
The company attributes this success to its close bonding with its clients who have been associated with Y-Axis for many years. Moreover, its slew of services, besides immigration services, such as overseas job placements, concierge, counseling, resume writing, resume marketing and English language coaching services are also rated very highly.
Its unique selling proposition lies in the way it operates, without giving clients any room for complaining. Apart from the integrity of the team and their hard work, it is ensured that Y-Axis frauds do not occur.
To prevent malpractices from happening, it has introduced some novel and innovative approaches. They include the introduction of Genesys – contact solution software -, installation of surveillance cameras, placement of customer relationship officers to troubleshoot any complaints immediately that are raised by clients and the use of Salesforce CRM, among others. With the use of such measures, the company makes sure it is protected from untoward incidents of any type. This is where most companies err. In today’s technological world, it is imperative for organizations to use online protection tools.
In addition, Y-Axis adapts itself to changing market requirements by keeping its eyes and ears open. It is not resistant to adopt new ways of doing things because it is only aware that being unconventional without compromising its principles is the way to move forward. Importantly, all of this gives its clients an assurance that they can take-Axis into confidence.
In order to improve itself further, Y-Axis always gives a patient hearing to feedback and suggestions of its clients. In fact, it has been its regular practice to know what its clients feel about the company’s services on a regular basis.
Besides helping Y-Axis constantly learn, it also highlights its strengths and weaknesses. The more candid their reviews, the more helpful it is for the company. Sugarcoating does not serve any purpose. It is well-known that the top priority of Y-Axis is customer satisfaction. The entire well-being of the company depends on this. Its bottom line, employee satisfaction and a healthy work atmosphere are possible only if its clients are happy. To achieve this, the company has employed foolproof methods to ensure that Y-Axis frauds are non-existent.
To satisfy clients, it is also necessary that the company keeps providing all of its core offerings such as immigration services, visa services and overseas job placements as efficiently as it has been doing for more than 19 years. This, however, does not mean that Y-Axis accords secondary importance to its ancillary services such as English language coaching, concierge, resume marketing and resume writing, among others. Y-Axis does not consider any service to be minor, lest few readers get that impression.
By responding promptly to clients queries and concerns and processing their data to find what services would be most suitable for them is the forte of Y-Axis, and that is the reason it is able to retain its clients. More than advertising, its word-of-mouth publicity, which comes from the referrals of its clients, is the reason behind its success.
As Y-Axis gets an increasing number of positive reviews, the company puts in more efforts to see that the success ratio is maintained. All of its employees are aware of this fact. Because with changing times, one never knows how new technologies and innovations will impact the way one works. Therefore, Y-Axis understands that learning is a never-ending process.
Y-Axis realizes that to be successful in the fields of immigration and visa services and overseas job placements, it is important not to ignore even the most trivial of the details. It is applicable to the company in each one of the processes it follows.
When a company is doing so, its clients understand that the company is not only detail oriented, but is also committed to providing wholesome services to them. It is, in fact, the bedrock of the company and all the results it attains are the byproducts in pursuance of such policies.
Included in it apart from its regular services such as the provision of visas, counselling, coaching in English language tests such as IELTS, TOEFL iBT and PTE, concierge, resume writing, resume marketing and so on is the prevention of Y-Axis frauds. To address the last mentioned one, a lot of effort is needed both from the company and its employees. It has to be tackled in a multi-pronged manner. Understanding this, Y-Axis has introduced quite a few practices such as implementation of surveillance cameras, taking onboard experienced customer relationship officers, whose main duty is to attend to specific complaints of clients, no matter how trivial they may seem, use of Salesforce solutions, implementation of a contact centre solution – Genesys and so on.
The company does not mind spending time, personnel and resources because this is an issue they need to address at any cost. It does not like to put any of its clients ever at risk.
It also understands the cliché an ounce of prevention is worth a pound of cure is not mere verbiage, but a practical way of ensuring that certain issues are not faced by the company.
Only if it follows through with such practices it can really prove to itself that it is being true to its philosophy of putting clients before anything else.